Hi everyone. Unfortunately we were made aware that there was yet another problem with the auto pay payments through CondoCafe this month. Some of you have been dealing with the issue of auto pays not processing and you should not have to go through that. This software was supposed to be a perk for the community but it has been creating headaches for the homeowners and we want to provide better.
For this reason, we signed a contract with a new software company. After some research into the software and several meetings with the sales team, we really feel that this would be a great fit for North Side. This software offers many more features and gives homeowners access to a portal that contains so much more and is much easier to work with. One of the best features is free ACH payments. The only fees are for debit or credit cards.
For those of you who use CondoCafe for payments, we will be keeping it up and running until the new software is ready for use. It is anticipated to be ready as early as next week but we will let everyone know when we know for sure. At that time, we will send out the information for the new portal.
We’ve been assured that logging into and using the new portal is much easier than Condcafe and we’re confident you’ll be happy with the services that will be available to you.